This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

The Way We Use Information

CrystaleCigs.com values customer relationships. We respect your privacy. We do not sell, loan or rent any identifiable information regarding our customers to any third party. Any information you provide us will be held in strict confidence, and used to offer our customers added value and promotions.

CrystaleCigs.com will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, email address, phone number, and birthdays.

CrystaleCigs.com does not knowingly collect any personal information from individuals under the age of 13. Any information submitted by such users will not knowingly be used, posted or retained by us.

When you submit a comment, you are automatically registered to receive special promotions and valuable product updates for all the CrystaleCigs.com products and services. If you do not wish to receive information from us, please send an e-mail to customercare@crystalecigs.com

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Shipping/Returns

Most merchandise purchased directly from our website can be returned for any reason within 30 days of receipt, with original proof of purchase You will receive a full refund including purchase amount, including tax. This does not include opened cartridges or open liquids. We do not reimburse shipping & handling fees. Just follow these easy return instructions:

  • Re-pack the item in the original manufacturer's packaging and shipping box. Secure all items well.
  • Please be sure to include all items that you are requesting reimbursement.
  • Include a copy of your packing slip and enclose it with your return.
  • Print out, complete and enclose our customer return form.
  • Please specify whether you would like a merchandise credit or reimbursement to your original payment method.

    Attn: Customer Care

  • If there is no return address on the slip, please contact Customer Care at 1.727.862.2638 (10 am-500pm EST) for return information.
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees, opened liquid fills or cartridges.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

    How do I return an item without a packing slip?

    Please email customercare@crystalecigs.com or call Crystal eCigs at 727.862.2638 (10 am-500pm EST) to obtain your Order Number, Account Number, Total Order Price, and the Return Address for your item.

    6615 Massachusetts Ave. New Port Richey, FL 34653

  • Please document this information and include with the item(s) in the original manufacturer's packaging and shipping box, if available and secure well.
  • Cross out original shipping label information and enter the new Crystal eCigs mailing address.
  • Please keep a copy of this form for your records.
  • Ship the package to the appropriate address (as documented above).
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees, opened liquid fills or cartridges.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.